The CCA help desk is available 24×7 to quickly respond to any and all issues. Our helpdesk engineers are equipped with the latest skills and software to solve most issues remotely. At CCA we staff our helpdesk with senior level staff to get your issue resolved as quickly as possible with less need for escalation. Our level II engineers are also available to go onsite as needed for mission critical situations.
Our help desk services are available to supplement your existing in-house support. Let us free your internal team to do strategic planning and project work. Outsourcing your help desk environment can mean a significant annual savings for your organization.
CCA Help Desk Service Offerings:
- 24×7 availability
- Highly qualified and knowledgeable staff
- Escalation available and onsite support as needed
- 24×7 Server and workstation monitoring and reporting
- Quarterly IT review: ticket review, infrastructure overview and CCA recommendations